Description
Product description
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Why it doesn’t work when I connect the monitor to my devices with my own USB-C cable?
Please make sure the USB-C port on your laptop is a Thunderbolt 3/4/5 port or supports display
There are two kinds of USB-C cables, USB-C charging cable and USB-C display cable (the original one). Your own cable may be only a charging cable.
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What if my laptop doesn’t have a USB-C or HDMI port? (e.g Surface Pro/ HP Elitebook/old MacBook)
You may need a (mini)DP to HDMI adapter for connection.
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What should I do if my monitor flashes?
Please make sure you’re powering the monitor by the original wall charger we provided in the package.
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How do I connect my iPhone to the monitor?
1. iPhone 15&16&17 series(excluding iPhone 16e&17air) works with monitor by original monitor USB-C cable
2. iPhone before 15 series(e,g iPhone 13) needs an Apple Lightning Digital AV Adapter
3. Please use original power adapter to power the monitor.
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My Android phone has a USB-C port, does this monitor work with my phone/tablet by the original USB-C to USB-C cable?
Only some Samsung phones(S8/S9/S10/S20/S21/S22series; Note8/9/10/20series; Galaxy Fold, Z Fold 2/3/4) work with the monitor by the original USB-C cable. Others need an HDTV cable to work.
(Please connect the monitor to power to avoid power shortage.)
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